JTNTECU Terms & Conditions

Terms and Conditions of Sale

Last Updated: 21/10/2019

1. About these Terms and Conditions of Sale 

1.1 These are the terms and conditions (“Terms”) for the sale and purchase of the services (“Services”) listed on the website www.jtntecu.co.uk (“Website”).

Please read these Terms carefully, together with the privacy policy which can be found here: www.jtntecu.co.uk/privacy-and-cookies-policy (“Privacy Policy”) and website terms of use (“Terms of Use”) which can be found here:  www.jtntecu.co.uk/terms-of-use as they govern JTNTECU ’s relationship with you in relation to the Website and all purchases of Services made by you on the Website.

1.2 References to the Website in these Terms apply to the Website however you may access it, and whenever you access the Website when optimised for use on mobile or tablet devices.

1.3 We may update these Terms, Privacy Policy and Terms of Use at any time. You should check these Terms before placing each order to ensure that you are aware of any changes.  

1.4 Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Services from the Website.

1.5 Before placing an order, if you have any queries relating to these Terms please contact us at serviceadmin@jtntecu.co.uk. Our customer service opening and closing times can be found here www.jtntecu.co.uk/contact.

1.6 In our dealings with you, we work on the assumption that all sales are to business or private consumers and you are legally capable of entering in to binding contracts. 

1.7 These Terms of Sale, and any Contract between us, is only in the English language.

1.8 These Terms do not affect your statutory rights.

2. How the Contract is Formed between You and Us

2.1 The Website will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

2.2 All purchases made on the Website are governed by the latest version of these Terms existing at the time of order. Accordingly, you should check prior to each order to ensure that you understand the precise Terms applicable to your purchase. To assist you in determining whether the Terms have changed since your most recent order we will display the date when these Terms were most recently updated at the top of this page. Prior to placing an order you will be asked to confirm that you have read and accepted these Terms.

2.3 You may place orders online or by phone. You may only cancel, amend or correct orders by emailing serviceadmin@jtntecu.co.ukOrders can only be amended or cancelled by emailing serviceadmin@jtntecu.co.uk or by phone (Future Option only) up to closing time, being 5pm, on the business day prior to the business day of collection from your premises. Once your changes have been reflected in the “My Orders” section of the Website they are deemed to be confirmed. This may take a few moments. It is not possible to amend an order on the Website once payment has been completed. However, if you wish to amend or cancel your order after your order has been paid for or paid for and collected from your premises you may do so by emailing serviceadmin@jtntecu.co.uk in accordance with paragraph 12 of these Terms. 

2.4 If you make any amendments to an order (such as adding or removing Services or extending the existing service) after payment has been taken, then you will either be refunded for the price of the Services previously ordered, or you will be charged separately for the new Services ordered. You will receive email confirmation of the amended order.

2.5 By placing an order on our Website you make an offer to purchase in accordance with these Terms. We will acknowledge receipt of your order via e-mail but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted by us only when we have received payment for the ordered Services in accordance with paragraph 3 of these Terms. 

2.6 We have made every effort to describe as accurately as possible the Services that appear on the Website. 

3. Order Confirmations

3.1 During the placement of your order, the final stage will require payment. On completion you will receive an e-mail from us acknowledging that we have received and accepted your order. We will then arrange for the collection of your device from the address defined in the information provided during the order process in order to undertake the work agreed in the order.

3.3 Orders will only be confirmed for delivery once they have moved from ‘My shopping basket’ to ‘My Orders’. To confirm an order a payment must be completed. No orders can be activated before this is done. Once an order is confirmed, we are under an obligation to deliver conforming Services subject always to the supporting information provided by you is accurate enabling the Services to be achieved and you are under an obligation to pay. 

How to Pay

4.1 You can only pay for Services by Paypal as set out below. No other vouchers, savings stamps, “money-off” coupons (unless issued by JTNTECU) or cash or cheques will be accepted towards payment of an order. The debit and credit cards accepted by us are those listed on the payment page of the Website on the date on which your order is placed (Future Option). You will, at any time, be able to access your most up-to-date statement of account through the “My Transactions” section of the Website.

4.2 The options for payment depend on the type of order you have placed:

5.2.1 All transactions are One-Off Orders: one-off payment can be made by debit or credit card as detailed on our Website. Upon completion of credit or debit card payment details online you will receive an on-screen confirmation and your order will be visible in the “My Orders” section of the Website. A confirmation will be sent to your designated email address. This may take up to 24 hours. Payment will be taken at the time of order.

5.3 If you make any changes to your Order in accordance with paragraph 2.4 above after payment has been taken, any adjustments required to the total payment for that Order will either be refunded or charged to the same Credit or Debit card details used for the original Order.

5.4 If, after you make any changes to your Order in accordance with paragraph 2.4 above after the initial payment has been taken, any adjustments required to the total payment for that Order will treated as an additional transaction and paid for before the additional services are undertaken.

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6. Payment Failures

6.1 We reserve the right to suspend your account and any further Services and take any other action as we consider appropriate in the event of (1) a failed payment: (2) us being refused authority for payment or (3) our reasonable belief that payment will be refused at any stage.

6.2 You agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. 

7. Collection and Delivery

7.1 Collection and Delivery of your device(s) is included in the specific Diagnose & Report Service and the Diagnose & Repair Service and JTNTECU will arrange collection from and delivery to the address specified by you when you order Services on the Website. 

7.2 Collection and Delivery of your device(s) is included in the specific Diagnose & Replace Service. JTNTECU will arrange collection from and delivery to the address specified by you when you order Services on the Website. However depending on your instructions in regard to the replacement unit we reserve the option to also charge for the acquisition of the replacement unit and its delivery to JTNTECU in order to undertake the agreed Services.

7.3 Subject to paragraph 7.1 and 7.2, the collection of your units will be arranged for the business day following the day on which the order was completed. 

7.4 Subject to paragraphs 7.1, 7.2 and 7.3, the collection of your units for return to you will be arranged on the business day following the day on which the Services defined in the order were completed with the objective of achieving delivery to your address on the business day following collection from  JTNTECU.

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9. Defective or Incomplete Services

9.1 We are under a legal duty to supply products that are in conformity with this contract and each of the Services is sold subject to its product description which can be found on the relevant page for those Services. 

9.2 If you think that any of the Services you have received does not match its description, is not of satisfactory quality, does not meet any relevant guarantee we have made, or is otherwise faulty or defective, then please contact our Customer Service by email serviceadmin@jtntecu.co.uk who will do their best to help you and, where applicable, arrange for a refund. We reserve the right to ask you to send us reasonable evidence of any of the issues encountered with the Services provided.

9.3 We will refund to you the cost of any service product affected by such issues. 

9.4 The guarantee provided above is in addition to your legal rights in relation to Services that are defective, faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. 

9.5 Where we give you a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10. Our Liability to You

10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

10.2 We do not in any way exclude or limit our liability to you for:

10.2.1 death or personal injury caused by our negligence;

10.2.2 fraud or fraudulent misrepresentation;

10.2.3 liability which may not be limited or excluded under section 31(1) of the Consumer Rights Act 2015;

10.2.4 defective products under the Consumer Protection Act 1987; or

10.2.5 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

10.3 If you use the Services for any commercial, business or resale purposes, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Events Outside Our Control

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in paragraph 11.2.

11.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, cyber-attack, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport or disruption to the Website or Call Centre.

11.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:

11.3.1 we will contact you as soon as reasonably possible to notify you; and

11.3.2 our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

12.  Your Right to Cancel Your Order

12.1 You may cancel, amend or correct orders prior to JTNTECU beginning the Service selected and paid for in accordance with these Terms. In certain circumstances set out below you also have the right to cancel all or part of your order after it has been collected on behalf of JTNTECU.

12.2 If you would like to cancel your order in accordance with your legal right to do so set out in paragraph 12.1, you just need to let us know that you have decided to cancel. The easiest and quickest way to do this is to email us at serviceadmin@jtntecu.co.uk. A future option will offer a Phone Number(local rate).

13. Returns and Your Right of Refund

13.1 If you cancel your order in accordance with paragraph 12.2, we will reimburse you the price for the Services which you are cancelling. However, please note we are permitted by law to reduce the amount we reimburse to you to reflect any reduction in the value of the Services where we have incurred courier costs prior to the cancellation.

13.2 We will make any reimbursement due to you as soon as possible and in any event within the following deadlines:

13.2.1 if you have cancelled the Services – within 14 days after the day on which we receive notification that you have signed for the receipt of your returned devices. 

13.3 We will reimburse you by refunding any amount due to you on the credit or debit card used by you to pay. You will not incur any fees as a result of the refund.

13.4 Where you have cancelled an order in accordance with paragraph 12,we will return your device(s) at our cost. You are responsible for providing a signature on receiving the returned devices from the courier services engaged on our behalf. 

14. Privacy

14.1 We are committed to preserving your privacy. The personal information you provide will enable us to provide you with the Services you require. We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than in accordance with our Privacy Policy. Please see our Privacy Policy for more information about our use of your personal information.

14.2 You are responsible for all orders placed with us and information given to us via your e-mail address. You must immediately notify us of any unauthorised use of your e-mail address or any breach of security known to you.

15. Information About Us

We are JTNTECU, a trading name of registered in England under partnership number OC384928. Our registered office is at 45 Rose Tree Lane, Newhall, Swadlincote, Derbyshire DE11 0LN.

16. Contacting Us

16.1 If you have any feedback or a complaint about a JTNTECU service product you have bought or if you have a query regarding the return of your device(s), please contact us by phone on Phone number or email us at serviceadmin@jtntecu.co.uk or leave feedback through the Website www.jtntecu.co.uk/Contact_Us.

16.2 In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the European Union’s Online Dispute Resolution Platform at http://ec.europa.eu/odr

17. Other Important Terms

17.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on the Website if this happens.

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.